FAQs

What is the Stroll for Liver?

The Stroll for Liver is the Canadian Liver Foundation’s annual national walk event, typically hosted in various communities across Canada. Participants join teams and raise critical funds for research, care and support for the 1 in 4 that may be affected by liver disease in Canada.

In 2024, this event will be in-person in select cities across Canada. Register in one of the participating cities, if there isn’t a location near you, register and get your family friends, neighbours and colleagues to join you as you ‘Stroll Your Way’!

What is the difference between this year’s virtual walk and past events?

Due to COVID-19 the Stroll for Liver was virtual across Canada for 3 years. We are happy to announce our Stroll events are happening in-person at locations across Canada again. If there is not a location near you, register and get your family friends, neighbours and colleagues to join you as you ‘Stroll Your Way’!

Participants can fundraise online between March 4th, 2024 and the Stroll Day June 9th, 2024 for their teams.

On June 9th, 2024, we will come together in participating cities across Canada we’ll create a moment that will be impossible to ignore, reminding Canadians how powerful our community is and how critical is for us to bring liver research to life for all Canadians.

When is the 2024 Stroll for Liver?

The 2024 Stroll for Liver will take place on August 9, 2022.

When can I register for the Stroll for Liver?

Registration for the Stroll opens March 4, 2024.

Where can I register for the Stroll for Liver?

Visit www.liver.ca/stroll-for-liver to register for the event or contact your local region for offline assistance.

Is there a minimum fundraising amount or registration fee?

There is a $10.00 registration fee for adults and a $5.00 registration fee for children. Registration fees go directly to supporting administrative costs for the event.

My Participant/Team Centre

How do I access my participant or team centre?

Follow these steps to login to your Participant Centre:

  • Click the login button which is located at the top right corner of the page you are visiting.
  • Enter your username and password. You will be directed to your Participant Centre once you are logged in.
  • If you are the team captain, you will have access to the team page in your participant centre.

How do I join a team after registration?

You can join a team from your participant centre:

  • Login to your participant centre
  • Click on the profile tab
  • Select the event options tab
  • Scroll down to the Change Team Membership box and select the Join a Team radio button
  • Search for a team to join

How do I edit my Participant or Team page?

Things to consider:

  • Personal and Team Fundraising Pages have default content when you register for an event. However, we highly recommend that you personalize your page(s) to tell your own (or your team’s) story and why the event is important to you.
  • Only team captains will have access to edit the Team Fundraising Page from their Participant Centre.

STEP 1: Login to your Participant Centre

STEP 2: Click on the “Me” or “My Team” tab, located above your fundraising progress, depending on which page you want to edit (Remember if you are not a Team Captain, you will not see the Team Page tab.

STEP 3: On the right panel you can select to customize your Personal Page URL, edit your page title and content, or update the media (photo/video).

Some things to consider:
  • Please be sure your photo is saved as a JPG, GIF, or PNG file type.
  • Files must be smaller than 4 megabytes.
  • Only YouTube video links are supported.
  • You may choose either a photo or a video link, but not both.
  • You can add a different photo and video link on your Personal Fundraising Page, and if you’re a team captain, on your Team Fundraising Page.

How do I change my personal goal through my participant centre?

Follow these steps to update your goal in your Participant Centre:

  • Login to your participant centre. Click "Progress" tab, then click “Personal” button.
  • Next to “My Goal”, click “Change”.
  • Enter your new goal in the space provided and click “Submit”.

How do I change my team goal through my participant centre?

You have to be a Team Captain to change your team goal.

Follow these steps to update your goal in your Participant Centre:

  • Login to your participant centre. Click "Progress" tab, then click "Team" button.
  • Next to "Team Goal”, click “Change”.
  • Enter your new team goal in the space provided and click “Submit”.

How do I import my contacts from my email account?

Contacts from your Gmail or Yahoo account can be uploaded to your Participant Centre, for all other email providers, see “How can I import my contacts by CSV file?”.

STEP 1: Login to your Participant Centre

STEP 2: On your Participant Centre home page and click the “Email” tab to access the Email functionality.

STEP 3: Click “Contacts” in the links on the right-side of the screen.

STEP 4: Click “Import Contacts”.

STEP 5: Choose the button next to either Gmail or Yahoo and click “Next”.

STEP 6: Login to your Yahoo or Gmail email account to link to the Participant Centre. Yahoo or Google may request for you to authorize access. Click “Allow access” so that you confirm permission for your Participant Centre to access your email contacts.

STEP 7: Select Contacts to Import. You can opt to import ALL of your contacts from your email address book. Click the check box next to the email addresses of the contacts you want to import into your Participant Centre. Then, click the “Next” button.

STEP 8: Confirm and complete a final review of the contacts that will be imported. Review your imported email addresses. If you have any duplicates to resolve, be sure to review:

  • Add: add to your import for your Participant Centre Contacts
  • Update: Modify a current contact you have in your Participant Centre Contacts
  • Ignore: Do not add this contact to your Participant Centre Contacts

STEP 9: After you click “Finished” on the bottom of the page, you’re ready to start sending some emails.

How can I import my contacts by CSV file?

You have the option to import your email contacts by CSV file.

What is a CSV File?

A CSV, or comma-separated values, is a type of file that allows you to enter data in a table-structured format or spreadsheet. You will need a program like Microsoft Excel or Windows Notepad to create the file to upload in your Participant Centre.

If you have a lot of email contacts that you’d like to migrate into your Participant Centre, creating a CSV file for upload may be easier and save you time instead of manually entering each email contact.

STEP 1: Prepare your CSV file.

  • Export your contacts list or address book from your email service that you use (follow your service provider’s instructions to complete this step)
  • Create a new CSV file using a text editor (such as Microsoft Windows Notepad) or a spreadsheet application (such as Microsoft Excel) that lets you save a document as a .CSV file type.
  • Create three column headings: First, Last, Email
  • Then, on the subsequent lines, enter the first name, last name and email address of each contact. (You can copy and paste this from the export that you did).

For example, your document would look like:

First, Last, Email
Jane, Smith, janesmith@email.com
John, Smith, johnsmith@email.com

STEP 2: Login to your Participant Centre

STEP 3: On your Participant Centre home page and click the “Email” tab to access the Email functionality.

STEP 4: Click “Contacts” in the links on the right-side of the screen.

STEP 5: Click “Import Contacts”

STEP 6: Choose the button next to “File-based import for…”. Next, browse your computer to find your prepared CSV file. Once you select your file, you’ll see the file name on the screen.

STEP 7: Click “Next” to continue.

STEP 8: Preview the contacts from your file and ensure they are mapped to the correct fields (i.e., first name, last name, email address). Click NEXT.

STEP 9: Select Contacts to Import. In most cases you’ll want to import all of the contacts that are in your uploaded file. To do so, select the button that says all. Or…if you only want to select certain contacts to transfer over, check the “Select box” next to the individuals that you do want in your Participant Centre contacts.

STEP 10: SUCCESS! You will see a green text box indicate that your contacts were successfully imported to your address book. You’re ready to start sending some emails!

How do I personalize the email templates and send out to my contacts through the Participant Centre?

To send out a personalized email via the Participant Centre:

  • Login to your participant centre. Click the "Email" tab, click the "Compose" button.
  • Select the appropriate email template from the dropdown list that appears on screen. Click "Next".
  • Edit the templated message to personalize it. A link to your personal fundraising page will automatically be included at the bottom of each message when it is sent.
  • When you are finished editing your message, click "Next" to select your recipients and/or import your contacts.
  • After you've selected your recipients, click "Next" to see a preview of your message and click "Send".

    • How do I add a Blog Post to my Personal Page?

    To add a blog post to your page:

    • Login to your participant centre. Once in the participant centre, navigate to your personal fundraising url and click to access the page.
    • Scroll to the bottom of your personal fundraising page and locate "My Personal Blog" Section.
    • Click on "Topics". This will open the blog post section for subject and comment.
    • Add your subject and comment, and click post.
    • Now everyone can see what activities you've completed!

    Fundraising

    How do I send emails asking for donations through the fundraising hub?

    After logging in, click on the “Send an Email” tab on the left-hand menu of your Participant Centre. You can either choose the template we have created for you or customize your own. Then, you can enter email addresses of the people you want to reach out to in the box provided or click on View/Add Contacts to import from an existing email contact list. If you choose to customize the email, make sure you click “save” before sending it out that way it will be there for you next time you choose to send an email.

    How do I thank my donors through the fundraising hub?

    After logging in, select “Thank your Donors” tab on the left-hand panel and then click on “Unthanked Donors”. To send out a thank you email, select recipients, edit the text of your thank you email and select preview & send.

    I’m a team captain, how do I email my team?

    You can send an email to your whole team through your Participant Centre. Click on “Team”, and then select “Email Team” from the left-hand menu.

    How do I enter offline funds (cash and cheques) to show on my thermometer?

    Login to your Participant Centre, scroll down to the “Fundraising” section and then select the “Add” button on the left-hand menu, and you can record offline donations from an individual or from an organization. For organizations: input the organization's full name in the “First Name” box and a period (.) in the “Last Name” box. Once these donations are recorded, they will appear on your thermometer. You will still be required to hand these donations in, along with a completed pledge form to ensure your donations are properly tax receipted. (Request a pledge form from the location coordinator.)

    Where do I send my offline donations (cash or cheques)?

    Please mail in cash and cheque donations with your pledge form to your regional office address:

    • British Columbia: Canadian Liver Foundation - BC Chapter, Suite 109, 828 West 8th Avenue, Vancouver, BC V5Z 1E2
    • Alberta: Canadian Liver Foundation - AB Chapter, Suite 309, 1010 1 Avenue NE, Calgary, AB T2E 7W7
    • Saskatchewan/Manitoba: Canadian Liver Foundation - 101 - 3100 Steeles Ave E, Markham, ON L3R 8T3.
    • Ottawa & Eastern Ontario: Canadian Liver Foundation - 101 - 3100 Steeles Ave E, Markham, ON L3R 8T3.
    For all other locations, send them to the CLF National Office: Canadian Liver Foundation, 101 - 3100 Steeles Ave E, Markham, ON L3R 8T3. Make sure to include your details on the pledge form.

    Where’s my tax receipt?

    When you make a donation online, a tax receipt is automatically issued via email. Please be sure to check your junk or promotions folder if you don’t receive the receipt right away. If you donated via cash or a cheque to a Stroll participant, please allow 6-8 weeks after the date of the event for the donation to be receipted.

    If you haven’t received a tax receipt, submit a request to Judy Thompson (jthompson@liver.ca)