FAQS

The Canadian Liver Foundation's DIY Fundraiser, Celebration and Memorial Event Campaign pages are available all-year round.'

Visit our Contact page to view your regional coordinators or online fundraising support's contact details.

You will receive an email notifying you of each donation that has been made to the Memorial Event page.

The option of an e-card is available on the donation form. If the donor does not have an email address for the recipient, there is an option to send a printed card on the Thank You page, once the donation has been completed.

Contact the online fundraising support for any assistance. Details located on the Contact page.

Follow these steps to login to your Participant Centre:

• Click the login button which is located at the top right corner of the page you are visiting.
• Enter your username and password. You will be directed to your Participant Centre once you are logged in.
• If you are the team captain, you will have access to the team page in your participant centre.

You can join a team from your participant centre:

• Login to your participant centre
• Click on the profile tab
• Select the event options tab
• Scroll down to the Change Team Membership box and select the Join a Team radio button
• Search for a team to join

Things to consider:

• Personal and Team Fundraising Pages have default content when you register for an event. However, we highly recommend that you personalize your page(s) to tell your own (or your team's) story and why the event is important to you.
• Only team captains will have access to edit the Team Fundraising Page from their Participant Centre.

STEP 1: Login to your Participant Centre

STEP 2: Click on the 'Me' or 'My Team' tab, located above your fundraising progress, depending on which page you want to edit (Remember if you are not a Team Captain, you will not see the Team Page tab.

STEP 3: On the right panel you can select to customize your Personal Page URL, edit your page title and content, or update the media (photo/video).

Some things to consider:

• Please be sure your photo is saved as a JPG, GIF, or PNG file type.
• Files must be smaller than 4 megabytes.
• Only YouTube video links are supported.
• You may choose either a photo or a video link, but not both.
• You can add a different photo and video link on your Personal Fundraising Page, and if you're a team captain, on your Team Fundraising Page.

Follow these steps to update your goal in your Participant Centre:

• Login to your participant centre. Click "Progress" tab, then click 'Personal' button.
• Next to 'My Goal', click 'Change'.
• Enter your new goal in the space provided and click 'Submit'.

You have to be a Team Captain to change your team goal.

Follow these steps to update your goal in your Participant Centre:

• Login to your participant centre. Click "Progress" tab, then click "Team" button.
• Next to "Team Goal', click 'Change'.
• Enter your new team goal in the space provided and click 'Submit'.

Contacts from your Gmail or Yahoo account can be uploaded to your Participant Centre, for all other email providers, see 'How can I import my contacts by CSV file?'.

STEP 1: Login to your Participant Centre

STEP 2: On your Participant Centre home page and click the 'Email' tab to access the Email functionality.

STEP 3: Click 'Contacts' in the links on the right-side of the screen.

STEP 4: Click 'Import Contacts'.

STEP 5: Choose the button next to either Gmail or Yahoo and click 'Next'.

STEP 6: Login to your Yahoo or Gmail email account to link to the Participant Centre. Yahoo or Google may request for you to authorize access. Click 'Allow access' so that you confirm permission for your Participant Centre to access your email contacts.

STEP 7: Select Contacts to Import. You can opt to import ALL of your contacts from your email address book. Click the check box next to the email addresses of the contacts you want to import into your Participant Centre. Then, click the 'Next' button.

STEP 8: Confirm and complete a final review of the contacts that will be imported. Review your imported email addresses. If you have any duplicates to resolve, be sure to review:

• Add: add to your import for your Participant Centre Contacts
• Update: Modify a current contact you have in your Participant Centre Contacts
• Ignore: Do not add this contact to your Participant Centre Contacts

STEP 9: After you click 'Finished' on the bottom of the page, you're ready to start sending some emails.

To send out a personalized email via the Participant Centre:

• Login to your participant centre. Click the "Email" tab, click the "Compose" button.
• Select the appropriate email template from the dropdown list that appears on screen. Click "Next".
• Edit the templated message to personalize it. A link to your personal fundraising page will automatically be included at the bottom of each message when it is sent.
• When you are finished editing your message, click "Next" to select your recipients and/or import your contacts.
• After you've selected your recipients, click "Next" to see a preview of your message and click "Send".

After logging in, click on the 'Send an Email' tab on the left-hand menu of your Participant Centre. You can either choose the template we have created for you or customize your own. Then, you can enter email addresses of the people you want to reach out to in the box provided or click on View/Add Contacts to import from an existing email contact list. If you choose to customize the email, make sure you click 'save' before sending it out that way it will be there for you next time you choose to send an email.

After logging in, select 'Thank your Donors' tab on the left-hand panel and then click on 'Unthanked Donors'. To send out a thank you email, select recipients, edit the text of your thank you email and select preview & send.

You can send an email to your whole team through your Participant Centre. Click on 'Team', and then select 'Email Team' from the left-hand menu.

Login to your Participant Centre, scroll down to the 'Fundraising' section and then select the 'Add' button on the left-hand menu, and you can record offline donations from an individual or from an organization. For organizations: input the organization's full name in the 'First Name' box and a period (.) in the 'Last Name' box. Once these donations are recorded, they will appear on your thermometer. You will still be required to hand these donations in, along with a completed pledge form to ensure your donations are properly tax receipted. (Request a pledge form from the regional coordinator or online fundraising manager located on the Contact page.)

Please mail in cash and cheque donations with your pledge form to your regional office address:

• British Columbia: Canadian Liver Foundation - BC Chapter, Suite 109, 828 West 8th Avenue, Vancouver, BC V5Z 1E2
• Alberta: Canadian Liver Foundation - AB Chapter, Suite 309, 1010 1 Avenue NE, Calgary, AB T2E 7W7
• Saskatchewan/Manitoba: Canadian Liver Foundation - MB Chapter, Box 1583, Lac du Bonnet, MB R0E 1A0
• Ottawa & Eastern Ontario: Canadian Liver Foundation - Ottawa Chapter, 2647 Alta Vista Dr., Suite 641 Ottawa, ON K1V 7T5

For all other locations, send them to the CLF National Office: Canadian Liver Foundation, 101 - 3100 Steeles Ave E, Markham, ON L3R 8T3. Make sure to include your details on the pledge form.

When you make a donation online, a tax receipt is automatically issued via email. Please be sure to check your junk or promotions folder if you don't receive the receipt right away. If you donated via cash or a cheque to a participant, please allow 6-8 weeks after the date of the event for the donation to be receipted.

If you haven't received a tax receipt, submit a request to Judy Thompson ( jthompson@liver.ca